Top Rate Moving

This company was recently known as, Long Haul Movers. Eli Shalem is the owner. I lost $28,000.00 worth of belongings due to theft and damage. I won a judgment from Eli Shalem in the amount of $10,000.00 plus court costs in a courtroom in California (where they are incorporated as a business and is the highest amount you can win)..and several years later still have not received any money. Eli showed up in court and threatened me that day. Said I could not prove that they stole or broke anything. So far, they have simply reinvented themselves as this company. Take heed. DO NOT HIRE THEM.

Move size: 4 Bedroom Home Service cost: $28000

At getting estimate quote from them, I listed exact number of items and each item dimension. I decided to go with them since the quote is way better than others. When they came pick-up and loaded in truck, cost went up for $500 saying volume increased for almost 80 sq cu from estimate without physical measurement; just eyeballing. Worst to come, they delivered (by other sub-contractor) after two weeks, two items missing, one of them is TV from the box; wrapped the mirror and glass top with their blue blanket and tapped around placed in box by steeling the TV. When I talked to them, giving excuses and avoiding the call; I felt I was just talking to wall for weeks no resolution.

Move size: 1 Bedroom Home Service cost: $2000

My husband is a retired Army General and we have moved 31 times in 40 years. We recently used Top Rate Moving and Storage in Miami and had the absolute best experience ever. From the very first phone call I knew we were in safe hands. We moved from Kentucky to New Jersey and everything arrived on time and perfectly. The movers on both ends were courteous and extremely professional in every way. We would highly recommend Top Rate Moving And Storage to everyone. When we said good-bye to our movers, I truly felt like these movers were our friends.. They treated us like royalty!

Move size: Partial Move Service cost: $276722

This is the worst moving company I have ever worked with.
1) Don't believe their estimates. I spent 45 minutes on the phone describing the household goods and was quoted moving and storage costs of just under $8000. Despite deciding not to move any of the furniture in one of the bedrooms, the movers gave me a final quote of over $12,000!
2) The movers forgot to pack a number of items - dishes, garage items, pictures and other things that we had to take care of ourselves.
3) The head of the moving crew badgered us mercilessly for a $2000 tip for his crew, asking for post dated checks and has continued to harass us on the phone.
4) Now I am trying to get the furniture delivered to avoid their exorbitant storage costs, but they claim I have to call them back in a week in an attempt to pay an even higher storage fee.

This company is a classic bait-and-switch scam. AVOID AT ALL COSTS!!

Move size: 4+ Bedroom Home Service cost: $12000

I needed various items packed and moved from Kentucky to the Nashville area after my mother's death. The quote I received was very close to the actual cost. The actual cost only went up because I ended up taking more items than I reported when I called. The packers were very compassionate and understood the sentimental value of the furniture and items to be transported. I was very fortunate that the same two gentlemen that packed my furniture were also the ones who delivered. It was pouring down rain when they delivered and nothing was damaged or saturated when it arrived. They were very sensitive to the grief I was experiencing and took care to make sure I didn't have to stress over anything. I may spell their names incorrectly, but Yanig and Oleg were amazing! I would highly recommend Top Rate Moving!!

Move size: Partial Move Service cost: $3100

This move was a TERRIBLE experience. We moved from FL to OH and these movers are the WORST!! First they were 3.5 hours late. I had to change my flight home because they were so late and SLOW! When they finally arrived they accused me of having boxes that weren't on the contract and wanted more $. It took my husband to get involved to get that resolved. Our boxes were clearly listed on the contract. Our things were supposed to arrive 6 days later. It has been 14 days and I'm still waiting for my things!! They are supposed to be here today, but I haven't heard from anyone in 3 days! I took work off today, hoping that they show up. I wish I could give them 0 stars! The cherry on top. When you call with concerns NO ONE cares! How this company is still in business is a shock to me. Beware!!

I just talked to the company. My furniture has yet to leave Florida. Unbelievable!

Move size: 2 Bedroom Home Service cost: $3000

SCAM ALERT!! DO NOT USE!! SCAM ALERT SCAM ALERT!! They will quote you about $2,400 - $2,800 (They'll say you have about 600 cubic ft.) to move your entire house to another state. Then the movers will show up on moving day and tell you that actual have way more stuff (about 2,000 cubic ft). The company will make it sound like it's your fault for not knowing how much cubit feet you actually have (how many people speak in cubic feet besides movers??). This is a scam that gives the customer/mark an intial low quote based a low "cubic feet" estimate provided by the company. Here's the scam: They'll tell you over the phone that you have 600 cubic feet ( 600 x 4$ = $2,400 + tax). The lower the cubic feet, the more they charge per cubic feet. But then the movers will show up and act surprised and say that you have 2,000 cubic ft (2,000 x $4 = $8,000), knowing that you will not change you mind since the movers are already there and you've been planning to move on that day. SCAM ALERT!! Also, all your stuff probably will not fit on the truck. So they'll schedule yet another "move" for you and this time quote you at about 300 cubic ft. x $4 = $1,200. But again, the movers will show up and say that you actually have 700 cubic ft. (700 x $4 = $2,800). So they quote you a VERY low price just so that they can undercut the real moving companies, and then scam you once they show up and CHARGE YOU TWICE THE AMOUNT that a reputable moving company would have charges! They quoted us about $2,700, but in the end charged up almost $10,000..and STILL never moved all of our stuff, lost some of items they moved, broke other expensive items and scratched up the walls in our newly-built home. Then, they changed our delivery date on us to SUPERBOWL SUNDAY after we told them 3 TIMES that wanted it delivered on the previous Saturday (we believe the was retribution because we complained about them changing the price on us). After 8 weeks of them giving us the run around about losing our stuff, I said screw it, I'll just file a claim. Well, that part is even trickier (no emails, no faxes, only photos showing the entire item, mailed to them and then you wait even longer). So how do you send a photo of "missing items"?? RUN AWAY!! DO NOT GET SCAMMED LIKE WE DID!!

Move size: 4 Bedroom Home Service cost: $10000

Top rate movers contacted me when I was searching for movers to help me move from GA to VA. I told these people I was moving a 4 bedroom home and even went through every item I had. They gave me a quote and sent a truck TOO SMALL for my items, damaged multiple items and even lost items. They under bid, over charge, and use trucks too small even after an itemized list was made. Once they get to your home they have 2 rates they offer. Little do they tell you that the rate they lock you in at over the phone could be less if they quoted you a higher sq feet for your items. They quote you a low square footage at a higher price per square foot and that is what they charge you after they get to your home and you sign the paperwork. Don't use this company they are a rip off!!

Service cost: $13000

Just about everything arrived broken, especially the items THEY packaged, large TV, furniture, lamps and more. Many boxes were soaking wet and destroyed, including wedding pictures! Almost $1000 in damages and insurance was a complete joke reimbursing me $64 total, with wasting my time of hours of preparing insurance forms, sending pictures, manuals, postage, copies and notarizing forms costs over $20 and they took 7 months! They are NOT BBB accredited regardless of what their website shows. Packers insisted I tip them, almost to the point of a threat. Of course delivery was weeks late and they added more fees. I will NEVER use again OR recommend. I would have fared better to trash everything they moved and just bought new stuff.

Move size: 2 Bedroom Home Service cost: $2000

Top Rate Moving provided excellent service on both sides of the move. Although the individuals were different on each end of my move, they did a very good job. Throughout the actual loading and unloading process, they confirmed and reconfirmed that I was happy with the job they were doing.

Separately, I want to offer a special thanks to Ashlie (Dispatch) for working with me on a scheduling my delivery. Ashlie helped resolve concerns I initially had and did a great job following through and following up on what needed to get done to ensure a smooth delivery.

Move size: 4 Bedroom Home Service cost: $6300